Social Housing Pest Control
Do more than just treat a pest infestation: get to the root cause of the problem with Invicta Environmental. Our team are experienced working with social housing providers and housing associations across the North East.
Norman Smith
Director
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The Importance Of Professional Pest Control For Social Housing Providers
For social housing providers, pest control is a legal requirement under phase two of Awaab’s Law. From the 30th November 2026 the legislation’s second phase specifically names pest infestations as a domestic hygiene hazard, which needs to be managed quickly.
Under the legislation, social housing managing agents have 24 hours to investigate and make the property safe from emergency hazards. They have 3 working days to identify the cause of the problem and inform the tenant, followed by 5 further working days to carry out urgent repairs, or 10 working days for significant hazards.
Within 12 weeks, long-term repairs need to be carried out to protect tenants from housing health risks. The urgency of the issue is assessed under the Housing Health and Safety Rating System (HHSRS).
Failure to comply may result in fines and legal action, with tenants able to report poorly performing landlords to the Housing Ombudsman. That’s why having social housing pest control in place is crucial for providers across Durham, Newcastle, Middlesborough, Sunderland, Bishop Auckland, Darlington, Stockton-on-Tees and throughout the North East.
At Invicta Environmental, we can offer pest management solutions for social housing providers to reduce the chances of a pest problem. This proactive approach ensures full compliance with Awaab’s Law, the Social Housing (Regulation) Act 2023 and other relevant legislation, reducing your chances of facing enforcement action. Alongside pest control, we also offer a range of services for social housing providers, such as high-level cleaning, void property clearance, waste removal, CCTV drain surveys and more. Contact us to book your social housing site survey.
Why Choose Invicta Environmental For Social Housing Pest Control?
- Local technicians based across the North East
- Fast responses for emergency hazards and urgent pest problems
- Experience complying with Awaab’s Law, Social Housing Act and other legislation
- Friendly staff with strong communication skills who can work with tenants and landlords
- Cutting-edge digital reporting with clear, concise information
- Ongoing support to reduce the chances of future pest issues
Our Social Housing Pest Control Process
For each individual site visit following a report from a tenant, we have a specific process. Initially, our team will inspect the property, including communal areas and gardens, and liaise with tenants to understand the issues they’re facing. Using our cutting-edge digital reporting platform, Invicta’s team will log all concerns, including pest sightings, potential entry points and any issues that could pose a health risk to vulnerable tenants.
Once our team has identified the root cause of your pest problem, they will provide guidance and suggestions for the best treatment method. They will also recommend pest proofing to prevent future pest issues.
Our team will then carry out pest treatment and proofing across multiple site visits if necessary to confirm the pest activity has ceased. Throughout this process, we will offer advice to tenants and landlords to ensure that the property is kept safe from further infestations.
In our final close-out review, we will provide photographic evidence of the work we’ve carried out and explain how it meets or exceeds industry standards. Our team will provide final guidance before closing the case. If an ongoing contract is in place, we will provide future inspections and continue to offer support to tenants and landlords.
Pest Control Services For Social Housing Providers
Many domestic hygiene hazards in social housing properties are caused by structural issues, such as poor design, external holes and low-quality materials. These issues can allow pests, including rats, squirrels, mice, cockroaches and ants to find or make entry points, which allow them to gain access to the property.
That’s why Invicta Environmental offers more than just pest treatment for individual infestations. Our team also provides pest management for social housing providers, to prevent pests before they gain access to your property.
By addressing hazards quickly and providing long-term solutions, Invicta is able to offer cost-effective, time-saving pest treatment for social housing providers. As British Pest Control Association and Constructonline Gold members, Invicta has the skills needed to carry out pest treatment that meets your needs. Call 01388 309345 to find out more.
Pests We Treat For Social Housing Providers
Void Property Clearances For Social Housing
Alongside pest treatment, Invicta also offers a range of landlord services, including void property clearance and licensed waste removal for social housing properties.
After all, waste, particularly food scraps and organic matter, can attract pests. Our team know that some tenants allow their properties to get into such a state that they need significant work to restore them to a liveable condition, and we have the skills needed to assist.
Our licensed waste carriers can remove all rubbish, and provide effective cleaning and disinfecting to get the property ready for future tenants. Our team will provide a full report to help you understand if any damage was done to the structure of the building and offer guidance on how future tenants can reduce pest issues. Get in touch to book your social housing void clearance.
Meet the professional team
Ellis Heaviside
Technician
Years of service: 5+
Specialities: Specialist Proofing, Bird Proofing, Rodent Control
Review:
Ellis was super friendly, explained what exactly he was doing and how it would work. Has completed follow up check and again covered what to expect and how it work!
– Neil Dees
Norman Smith
Director
Years of service: 40+
Specialities: Rodent Control, Insect Control, Bird Control
Review:
Quick, professional response from Jack to a wasp infestation, very good price compared to Rentokil. Norman the guy doing the job for approx 40 years, really knows his trade.
– Michael Needham
Carl Maddison
Technician
Years of service: 1+
Specialities: Rodent Control, Insect Control
Review:
These guys are fantastic! From the very beginning, the process was incredibly smooth. Carl, was incredibly professional and took his time to explain every step of the process.
– Martin Brown
Jack Edwards
Director
Years of service: 15+
Specialities: Rodent Control, Insect Control, Bird Control
Review:
I have problems with pigeons at the front of my house and so contacted the company. From start to finish, Jack, with whom I had all contact, who came with Jack to carry out the work, have been excellent.
– Elaine Moran
Aidan Nichol
Technician
Years of service: 2+
Specialities: Rodent Control, Insect Control
Review:
Not usually one to leave reviews, but very impressed with the service. From the prompt responses to the next day appointment, I could see when Aiden was arriving.
– Lauren T
Chris Smith
Director
Years of service: 20+
Specialities: Rodent Control, Insect Control, Bird Control
Review:
We had an issue with pigeons nesting under our solar panels. From first contact absolutely professional, knowledgeable. Chris arrived today lovely professional guys dealt with our issue.
– Sian Readman
Gareth Duff
Technician
Years of service: 1+
Specialities: Rodent Control, Insect Control
Gareth is a loyal Sunderland AFC supporter who enjoys playing pool, listening to music, and having a few beers. He is also a big fan of fresh footwear and is always adding a new pair of Adidas trainers to his collection.
Callum Hornsby
Technician
Years of service: 1+
Specialities: Rodent Control, Insect Control
Callum loves spending time with his fiancée, daughter, and dog. A big sports fan who follows football and golf, he also enjoys holidaying abroad to explore new places and relax in the sun with an all-inclusive beer.
How Invicta Environmental Gives Back To Social Housing Tenants Across The North East
At Invicta Environmental, we are committed to offering more than just pest control services. Our team are dedicated to giving back to the local community, and we do this for social housing tenants by aiming to give them fast treatment of pest problems.
Even before Awaab’s Law was created, we have been working hard to ensure residents across Durham and the North East get the support they need. This includes building a memorial garden for the local community (see the team posing outside it on the left), and working closely with social housing tenants and providers to reduce the health and fire hazards posed by pest problems.
Our team go above and beyond, even supporting tenants who are struggling with some basic household necessities to help them to improve their basic standard of living. This commitment to our local community is what sets Invicta apart from other pest control companies operating in the North East.
Social Housing Pest Control FAQs
In most cases, the landlord is responsible for pest control in rented properties, if the issue is caused by damage to the structure of the property. If the pest issue was caused by tenant behaviour, then housing providers might be able to recoup the costs, especially if the tenant breached their tenancy agreement by allowing a build up of waste or not cleaning the property thoroughly. Whether you think the tenant is responsible or not, social housing businesses should contact local pest control providers like Invicta to start the treatment process as soon as possible to deal with pest problems before they cause significant property damage and potential health risks.
Awaab’s Law builds on existing public health and housing legislation regarding statutory nuisance under section 79(1) of the Environmental Protection Act 1990 and the Housing Act 2004, which means that, like with these previous Acts, social housing landlords are responsible for meeting deadlines and dealing with issues raised by tenants. Invicta Environmental can provide tailored social housing pest control services that meet your deadlines and ensure full compliance with all relevant housing regulations.
Invicta Environmental offers fast responses for social housing pest control call-outs, and will aim to attend the site within 24 hours where possible. If this isn’t possible or convenient for the tenants, then we will make an appointment at a time that is suitable and provide updates when the pest technician is on their way.
Pest control is crucial for housing associations and social housing landlords because it ensures compliance with Awaab’s Law and other regulations. If reports aren’t acted upon within a strict timeframe, tenants can report you to the Environmental Health Department, and the local authorities have powers to take you to court. Additionally, addressing hazards quickly reduces potential issues, such as structural problems and damage to your reputation. Protecting tenant health is a key part of your responsibility as a social housing landlord, which is why prompt pest control is essential. Invicta Environmental can make social housing pest control less daunting and ensure full compliance with Awaab’s Law and other regulations.
Social housing inspections need to be carried out after every tenant report of a pest hazard. For communal areas, there should be regular checks made by the landlord, and any signs of vermin should be reported to your pest control provider as soon as possible. Invicta can prioritise pest control for social housing sites across the North East, to get rid of vermin quickly and efficiently. For large sites, we can provide regular visits at specific intervals, such as annually, quarterly or even monthly, to monitor potential pest risks.
At Invicta, we understand the importance of clear reporting and data protection. That’s why all personal data is handled in full compliance with UK GDPR rules, with access limited to those who need it. For anyone who does need access to the reports, we provide consistent, downloadable Word or PDF reports for each visit, which are ready to attach to your case record, meaning housing providers can respond quickly if a case is escalated.
